Our shopper needed to discover employees twice to assist with accessing excessive cabinets, and on each occasions they have been useful.
Our shopper had some hassle discovering objects she wouldn’t usually purchase, akin to child meals and petfood, however the retailer signage was straightforward to learn and useful find the merchandise.
Our shopper’s first impressions of the out-of-town retailer was that it was “extraordinarily clear” and spacious with loads of employees on the store ground. There was a spill within the child aisle however this was cordoned off and being cleared up.
The Dundee retailer scored 81 factors with the one full basket of the week. All 33 objects in our moral store, which featured B Corp , Fairtrade and free-range strains, have been obtainable.
It’s the second week of the Grocer 33 yr, and a second win on service and availability for Sainsbury’s, which is preventing again after taking third place final yr.
On one other event, our shopper was directed to buyer companies: the employees there have been wonderful, wanting up two merchandise and offering location by aisle and shelf.
When it got here to pay, solely two manned checkouts have been open, however this was adequate as most buyers have been utilizing the self-service checkouts. The assistant appeared “shy” and didn’t make dialog, however didn’t rush our shopper.
Second-placed Asda Clapham got here shut behind in a high-scoring week all spherical. The shop racked up 78 factors, incomes reward for its “immaculate situation” with very clear flooring and shelving items.
The shop structure was wonderful: each the product ranges and particular person objects have been straightforward to seek out. Plus, aisles have been broad and simple to entry.
There have been a lot of employees seen within the retailer, all working laborious and in clear, pressed uniforms with identify badges. They have been blissful to work together with clients and reply questions – our shopper famous all of them knew the solutions for the areas by which they have been working.
Inventory ranges have been wonderful and there have been no gaps. Only one merchandise, Rodda’s clotted cream, was out of inventory. 4 objects weren’t stocked, together with the Activia and Pukka tea.
Lastly, there was a 4 to five-minute wait to pay – nonetheless, a employees member observed a queue constructing and opened a brand new checkout.
Tesco Liverpool Park Street was subsequent up with 69 factors. Service was wonderful: each member of employees our shopper requested was useful in finding an merchandise, both checking their units or the inventory room.
The shop was additionally praised for being mild and ethereal, and simple to navigate.
Waitrose Solihull got here fourth with 63 factors. Workers have been useful, taking our shopper to objects and displaying good information of inventory availability.
Nonetheless, the overall stage of inventory was very low, and cabinets seemed sparse, which our shopper discovered “off-putting”. The shortage of inventory was mirrored within the low availability rating, pushed by 4 out-of-stock objects.
Lastly, Morrisons Aylesbury introduced up the rear with 58 factors. The shop was neat and tidy, however the tall cabinets gave our shopper a way of claustrophobia.
There weren’t a whole lot of employees on the store ground, so our shopper needed to go a number of aisles to seek out somebody, and employees didn’t all the time know the place objects have been.
Availability was very poor and there was not a lot restocking happening.
In complete, 5 objects on our record have been out of inventory, together with the eggs and Maltesers, and one line was not stocked.
